Terms & Conditions

Can I return my products?

If you would like a refund please contact us within 14 days of receiving your item.  We will need to know the reason for the return.  If the item is damaged or incorrect please forward us photos of the item.  If the item is damaged we will reimburse the postage cost but if you have simply changed your mind you will be responsible for the postage costs.  We will refund the item ASAP upon receipt of the returned item but please allow up to 28 days for the money to get back into your account.  If you are unsure or would like to contact us regarding this matter please get in touch.

What If I can’t see what I am looking for?

Please get in touch with us if you can’t see what you are looking for: we would be happy to advise on the best product for your pet food needs.

Data Protection

Happy Pets Direct is compliant with the Data Protection Act. We will not pass on your details to any third party without your prior consent.


Any material found on the pages of Happy Pets Direct, including text or images may not be copied, reproduced, republished, downloaded, posted, broadcast or transmitted in any way except for your own personal non-commercial use. You hereby agree not to adapt, alter or create any derivative work from any of the material contained in this site. In addition, the material cannot be used for any other purpose other than for your own personal and non-commercial use.